Five moderated sessions on your live product, with recordings and a prioritised list of the problems real users encounter.
Overview
Five well-chosen users reveal most of what is holding a product back. We recruit participants who match your audience, set them realistic tasks on your live product and observe without intervening. The results frequently surprise the team. Every finding is ranked by how many participants encountered it and how severely it blocked them, and each is supported by a video clip you can share with a doubtful colleague. Debates about whether a screen is confusing tend to end quickly once people watch users struggle with it.
Deliverables
Outcomes
Clear evidence that settles internal debate quickly
Fixes prioritised by observed impact rather than opinion
A repeatable test plan your team can run again after changes
Process
Plan
We agree the tasks, the participant profile and the definition of success
Recruit
Participants are sourced, screened and scheduled
Test
Five moderated sessions are conducted and recorded
Report
Findings ranked, clips edited and recommendations presented
You share these through the brief that opens in your client dashboard once payment is confirmed. The timeline starts when they arrive.
Answers
This is a digital service — nothing is shipped. Work is delivered to the timeline above, into systems you control, and our refund terms explain what happens if a date is missed.
Often paired with
A design component library with tokens, variants and documentation, aligned precisely with the code your developers write.
Token set covering colour, typography, spacing, radius and elevation
Ten refined screens for both major mobile platforms, with a clickable prototype and developer-ready specifications.
10 screens designed for both major mobile platforms in light and dark themes
Your payment journey redesigned around where customers actually drop off, with UPI-first design and every failure state covered.
Funnel analysis of your current checkout showing drop-off at each step
Tell us what you are trying to build, fix or secure. We will point you to the engagement that fits — or tell you plainly if none does.