Practice
Capable engineers ready to respond when production behaves unexpectedly. Monitoring, patching, verified backups and monthly application support, with named engineers and response times committed in writing.
Why this practice
Production rarely misbehaves at a convenient time. These engagements set up the monitoring, patching and checks that let you find problems early and respond to them calmly.
Monitoring that reaches a person, maintenance that is written down, and a clear record of what was done.
Inside this practice
A monthly retainer for monitoring, patching and bug fixes, delivered by a named engineer who already understands your system.
A named engineer and a documented backup, both onboarded to your system
Monthly updates, verified backups, uptime monitoring and malware scanning for the CMS-based website or online store your business relies on.
Monthly core, theme and plugin updates tested on staging first
Monitoring that flags problems before your customers notice, tuned so every alert is worth acting on.
Uptime checks from multiple geographic locations on your key endpoints
We prove your backups genuinely restore, time how long recovery takes and close the gaps we uncover along the way.
Audit of backup coverage across databases, files and configuration
Clear runbooks and an on-call rota, so your next outage is handled by an agreed procedure rather than whoever happens to answer.
Runbooks for your 10 most likely failure scenarios
Other practices
Tell us what you are trying to build, fix or secure. We will point you to the engagement that fits — or tell you plainly if none does.